Shipping & Returns & Refund Policies
Our return policy spans a duration of 30 days from the date of purchase. Once this period has elapsed, we regret to inform you that we are unable to offer any refunds or exchanges.
In order to qualify for a return, the item you wish to return must be unused and in the same condition as when you received it. Additionally, it should be accompanied by its original packaging.
To complete your return, we require a receipt or proof of purchase. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Once we receive and inspect your return, we will send you an email to confirm its receipt and inform you of the refund approval or rejection. If approved, the refund will be processed and automatically applied to your original method of payment within a specific timeframe.
For late or missing refunds, please check your bank account and contact your credit card company. It may take time for the refund to be officially posted. If you still haven't received the refund, please reach out to us at info@getshrooms.co.uk
Please note that only regular priced items are eligible for refunds, while sale items cannot be refunded. We offer exchanges only for defective or damaged items. If you need an exchange, please email us at info@getshrooms.co.uk
If the item was marked as a gift and directly shipped to you, you will receive a gift credit for the returned item's value. Once we receive the item, a gift certificate will be mailed to you. If the item wasn't marked as a gift or was shipped to the gift giver, the refund will be issued to the gift giver.
You are responsible for the shipping costs when returning an item, and these costs are non-refundable. If you receive a refund, the return shipping cost will be deducted.
The time it takes for an exchanged product to reach you may vary depending on your location.
We reserve the right to refuse service to anyone at any time for any reason. Your content may be transferred unencrypted and adapted to meet technical requirements when transmitted over networks, excluding credit card information which is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without our written permission. Headings in this agreement are for convenience and do not limit or affect these Terms.
The information available on this site may not always be accurate, complete, or up to date. It is intended for general information purposes only and should not be solely relied upon for decision-making without consulting more reliable and timely sources. Your reliance on the material on this site is done at your own risk. This site may include historical information that is not current and is provided for reference purposes only. We reserve the right to modify the contents of this site without any obligation to update the information. It is your responsibility to monitor any changes to our site.
Product prices may change without prior notice. We have the right to modify or discontinue the Service, including any part or content, at any time without notice. We are not responsible for any liability arising from modifications, price changes, suspensions, or discontinuations of the Service, whether to you or any third party.
We reserve the right to refuse orders and limit quantities per person, household, or order. We may cancel orders placed by dealers, resellers, or distributors. It is important to provide accurate and up-to-date purchase and account information. Please promptly update your account details for smooth transactions and effective communication.
We provide access to third-party tools without control or monitoring. These tools are provided "as is" and "as available" without warranties or endorsement. We are not liable for any issues arising from your use of these optional tools. Your use of such tools is at your own risk and discretion, and you should review and approve the terms provided by the third-party provider(s). New services or features introduced on the website will also be subject to these Terms of Service.
Our Service may include content, products, and services from third parties. Third-party links on our site lead to external websites not affiliated with us. We are not responsible for the content or accuracy of third-party materials or websites. Any harm or damages related to transactions with third-party websites are not our liability. Please review third-party policies and practices before engaging in any transaction. For concerns about third-party products, contact the third party directly.
By sending submissions or comments to us, whether at our request or unsolicited, you agree that we have the right to use, edit, publish, and distribute them without restriction. We are not obligated to keep your comments confidential, compensate you, or respond to them. We may monitor and remove content that violates intellectual property rights, is offensive, or unlawful at our discretion. You are responsible for ensuring your comments do not infringe upon third-party rights and are free of harmful content. We are not liable for any comments posted by you or others.
In order to qualify for a return, the item you wish to return must be unused and in the same condition as when you received it. Additionally, it should be accompanied by its original packaging.
To complete your return, we require a receipt or proof of purchase. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Once we receive and inspect your return, we will send you an email to confirm its receipt and inform you of the refund approval or rejection. If approved, the refund will be processed and automatically applied to your original method of payment within a specific timeframe.
For late or missing refunds, please check your bank account and contact your credit card company. It may take time for the refund to be officially posted. If you still haven't received the refund, please reach out to us at info@getshrooms.co.uk
Please note that only regular priced items are eligible for refunds, while sale items cannot be refunded. We offer exchanges only for defective or damaged items. If you need an exchange, please email us at info@getshrooms.co.uk
If the item was marked as a gift and directly shipped to you, you will receive a gift credit for the returned item's value. Once we receive the item, a gift certificate will be mailed to you. If the item wasn't marked as a gift or was shipped to the gift giver, the refund will be issued to the gift giver.
You are responsible for the shipping costs when returning an item, and these costs are non-refundable. If you receive a refund, the return shipping cost will be deducted.
The time it takes for an exchanged product to reach you may vary depending on your location.
We reserve the right to refuse service to anyone at any time for any reason. Your content may be transferred unencrypted and adapted to meet technical requirements when transmitted over networks, excluding credit card information which is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without our written permission. Headings in this agreement are for convenience and do not limit or affect these Terms.
The information available on this site may not always be accurate, complete, or up to date. It is intended for general information purposes only and should not be solely relied upon for decision-making without consulting more reliable and timely sources. Your reliance on the material on this site is done at your own risk. This site may include historical information that is not current and is provided for reference purposes only. We reserve the right to modify the contents of this site without any obligation to update the information. It is your responsibility to monitor any changes to our site.
Product prices may change without prior notice. We have the right to modify or discontinue the Service, including any part or content, at any time without notice. We are not responsible for any liability arising from modifications, price changes, suspensions, or discontinuations of the Service, whether to you or any third party.
We reserve the right to refuse orders and limit quantities per person, household, or order. We may cancel orders placed by dealers, resellers, or distributors. It is important to provide accurate and up-to-date purchase and account information. Please promptly update your account details for smooth transactions and effective communication.
We provide access to third-party tools without control or monitoring. These tools are provided "as is" and "as available" without warranties or endorsement. We are not liable for any issues arising from your use of these optional tools. Your use of such tools is at your own risk and discretion, and you should review and approve the terms provided by the third-party provider(s). New services or features introduced on the website will also be subject to these Terms of Service.
Our Service may include content, products, and services from third parties. Third-party links on our site lead to external websites not affiliated with us. We are not responsible for the content or accuracy of third-party materials or websites. Any harm or damages related to transactions with third-party websites are not our liability. Please review third-party policies and practices before engaging in any transaction. For concerns about third-party products, contact the third party directly.
By sending submissions or comments to us, whether at our request or unsolicited, you agree that we have the right to use, edit, publish, and distribute them without restriction. We are not obligated to keep your comments confidential, compensate you, or respond to them. We may monitor and remove content that violates intellectual property rights, is offensive, or unlawful at our discretion. You are responsible for ensuring your comments do not infringe upon third-party rights and are free of harmful content. We are not liable for any comments posted by you or others.